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Got Questions?

Please refer to the sections below for Promise+Plus related answers. We encourage you to read through the following sections for Promise+Plus related information. You have questions, we have answers!

    • Future Promise+ Students
       
    • Current Promise Students
        • What is the Lock In Date?
          The Lock-In Date is the Promise Plus deadline set in the Fall or Spring semester for students to register for a minimum of 12 units which is required to be eligible for the Promise Plus program. Full-time benefits will be determined based on unit enrollment at the Lock-In Date. 
        • How do I know if I鈥檓 going to receive second year of benefits?
          Students that maintain term to term program eligibility will receive a second year of benefits. However early registration is only for the first year of college. Notification will be sent to through the Mt. SAC email over the Summer term.
        • Will I receive the same benefits in my second year of college that I got in the first year?
          Students that maintain their eligibility for continued benefits for their second year will receive all the same benefits with the exception of early registration. Early registration is only available for the first year.
        • How does the program notify me of things I need to do?
          Students are encouraged to check their Mt. SAC email weekly for important updates. The program sends multiple communication related to general announcements that apply to all Promise+Plus students and information specific to each student. In addition, the program makes phone calls to students that are at risk of losing benefits if they are not meeting program requirements. All program emails are important!
        • Why did I stop receiving Promise+Plus benefits?
          Students where notified via email prior to the Fall semester that explained all the program requirements. Students that do not meet all the eligibility requirements may have been disqualified from receiving future benefits. All disqualified students received email reminders of pending incomplete requirements, and are notified via email and phone calls. If the student feels disqualification it is an error, they should contact promiseplus@mtsac.edu and provide their full name, student ID#, and contact number. The staff will follow up directly with the student.
        • Do I need to take English and Math each semester?

          We highly encourage students to complete English and math requirements for their specific major/educational plan, but we no longer require it.

           
        • What are "Promise Sponsored Workshops"?

           These are workshops that are hosted by the Promise+Plus program. These workshops may be lead by our very own Promise Counselors and staff. These workshops will count towards your workshop requirement, but are not mandatory.

          *Promise Orientation is a mandatory event  to accept benefits for each academic year. We will state if an event is mandatory. 

        • Do I have to attend one campus event or workshops each semester?
          Yes, participation in campus events/workshops is a requirement for first year and second year benefits. To maintain eligibility. Students must attend at minimum one campus event or workshop each semester and make a counseling appointment each semester. We recommend that students work with a counselor to complete their mountie academic plan (MAP).
        • Where can I find campus events & workshops?

          Students can attend any on-campus workshop/event (virtual or in-person) to count towards your Promise+Plus workshop requirement. These include workshops that are hosted by: Associated Students, Bridge, EOPS, El Centro, Equity Programs, Health Services, International Students, Money Management, and other student programs! You can find more events on the Campus Event Calendar. You can find more events on the Campus Event Calendar here /calendars/index.html

          The Promise+Plus counselors and staff will host and promote events and workshops that are designed to help you in your academic journey and support your personal interests and goals. For events hosted by Promise you can find these events on the Promise+Plus Events Calendar the link below will take you to our calendar, please select the "month" view to see both dates available /promise/workshops.html

          In addition, the program will email students  reminders for high demand workshops. Students must remember to check their Mt. SAC email regularly. 

        • How does Promise+Plus know which workshops I have attended?

          Students are required self-submit our Promise Workshop Attendance Form to receive credit. The workshop form can be found under Workshops on our "Current Promise+Plus Students" tab on the Promise Plus website.

        • Do I have to meet with a counselor each semester?
           Yes, attending a counseling appointment is a requirement for first year and second year benefits to maintain eligibility. Students are responsible for scheduling their own counseling appointment through the semesters. To schedule and appointment with a Promise Counselor please go to the "Current Promise+Plus Students" tab. To schedule with General Counseling please visit /counseling/
        • How can I schedule a counseling appointment?
           To schedule and appointment with a Promise Counselor please go to the "Current Promise+Plus Students" tab. To schedule with General Counseling please visit /counseling/
        • I am part of a special program, and I met with a counselor from that program; does that count? 
          Yes. If you are currently in a student support program such as EOPS, Honors, or DREAM, we accept those appointments to meet our requirement. Counseling appointments within these programs count towards meeting this requirement.
        • Can I make any type of counseling appointment?
          The Promise+Plus program is only approving two types of counseling appointments: Phone appointments and Video appointments with a counselor. These appointments must be a full appointment, approximately 45 minutes in length. We recommend that students work with a counselor to complete their Mountie Academic Plan (MAP).
        • What if I already met with a counselor?

          In order to count for the current term, double check that your appointment fall within the dates of the term to ensure it will count.

        • How will Promise+Plus know I have attended an appointment with a counselor?

          Promise automatically gathers counseling appointment records, students do not have to submit proof of attendance.
          Counseling Appointments must be with a counselor (Educational Advisors, Specialist, or Coordinators do not count). Appointments must be for a minimum of 30 minutes to meet program requirements. 
          Students will receive updated status emails confirmed on a monthly basis if your counseling appointments has been recorded as completed. Remember to check your Mt. SAC student email weekly. 

        • I thought I got priority registration?
          First-Year Promise+Plus students receive EARLY registration, which is the second day of registration.
        • When do I get my new book grant?

          Students should check their Mt. SAC email for updates. Prior to the start of each semester, students receive an email with the book grant and additional information on when to expect benefits in the student's Mt. SAC email address. 

          The Promise+Plus Book Grant is issued directly to you through your Financial Aid Award Package. Depending on how you set up your account it will either go directly to your bank account or be mailed directly to your home. 

        • Can I use my book grant at any bookstore?
           Yes, you can use your P+P Book Grant to purchase books at the retailer of your choice, including the SAC Book Rac (Mt. SAC bookstore).
        • My book grant did not cover the total cost of the required materials; can I get another book grant?
          Students may only use up-to the maximum cost of the book grant per semester. However, there are additional services on campus that may minimize text book costs. Visit the SAC Book Rac (bookstore) for the text book loan program or visit the library reserves section. Many professors reserve required textbooks in the library.
        • If EOPS gave me a book grant may I use it with Promise+Plus book grant?
          Students may use multiple book grants to purchase text books from the retailer of your choice. 
        • What if I have holds?
          Please click on the hold for a description of the hold on the student portal. Promise+Plus does not place any holds on student records. However, if the student participated in the laptop loan program and did not return the technology by return date, student will need to contact the Help Desk directly at (909) 274-4357 (HELP) to schedule an appointment to return the technology.
        • What happens if I fall below a 2.0 GPA?
          • This is a minimum GPA requirement to stay eligible to receive benefits. Students that earn over a 2.0 GPA may lose program eligibility.
        • How can I meet with Promise+Plus staff?
          Email promiseplus@mtsac.edu .Current Promise+Plus students are encouraged to always include their full name and ID# when requesting specific information about their personal records. For general program questions call (909)274-5688.